You don't just buy a piece of furniture, you buy Peace of Mind™. At Fair deal we're more than just a furniture store. We're a family, with family values. We understand your family's needs, and that's why since 1989, we've built our business on exceeding expectations for service, quality and value. If for any reason you're dissatisfied, we promise to do whatever we can to make you happy
Although some furniture manufacturers do not offer a written or timed warranty, Fair deal would like you to be satisfied with your purchase. If problems do occur, please do not hesitate to call our service department. Furniture with concealed damage reported within 72 hours of delivery or pick-up, will be repaired free of charge by Fair deal’s agent. If the item cannot be repaired, you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available. Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect. Sales are not made on an approval basis and are considered final.
When buying upholstered furniture, we recommend the purchase of Fair deal's fabric protection, with its 5 year warranty, in order to guard your purchase against accidental spills or stains. Ask for Details in Store.
Who will take care of your leather furniture investment when it dries, cracks, splits, stains, rips, tears or burns? Divine Leather Care not only protects your leather upholstery, our warranty promises that we'll replace your entire suite if necessary, to satisfactorily correct a warranty related problem. Ask for details in store.
Fair Deal is pleased to offer a "45 Nights Comfort Guarantee" from the date of delivery of your new mattress set. This will provide you with Peace of Mind™ that you will be satisfied with the comfort of your new mattress set. If you are not satisfied with your mattress we will gladly exchange to the choice of your mattress. Some conditions apply. Ask for details in store
Extended warranty plans for fabric, leather and wood products available at the store ask for details. All inclusive parts and labor coverage; Fully insured (extra protection); Convenient In home service(for most products). Furniture purchased for home or personal use only and does not cover used in professional, commercial, or business application.
To ensure a smooth delivery, please review the following delivery policies.
We will attempt to contact you by phone 1-2 days before delivery to confirm your delivery.
Deliveries begin at 11:00 am and continue until all scheduled deliveries for that day are complete
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A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment.
Rooms should be cleared in preparation for your furniture delivery. In addition, driveways and walkways should be cleared to accept delivery (i.e. remove snow and ice). Please be sure there is a clear path from the point of entry to your home to the room where your new furniture will be placed. Due to liability issues, we cannot move your existing furniture or any electronics, TVs, or computers.
Due to health and safety regulations, our drivers cannot remove their safety work boots. Please ensure your floors are properly protected.
Please measure your home/doorways to fit your new furniture, appliance or TV. Please note that a restocking fee may apply if uncrated merchandise does not fit through doorways or into basements.
When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk occurring. The customer then has the option of signing a damage waiver or having the merchandise returned to the store and reselecting other products.
For in store purchases, payment in full must be made no later than 48 hours prior to the delivery date. Payment on delivery is not permitted.
If any damage is found when opening your order, simply call our service department within 3 days of receipt. When possible, we will promptly repair or replace the damaged item. If picked up, the item must be returned by you. Our trucks will exchange delivered items only.
To ensure smooth pick-up of your furniture, please review the following pick-up policies.
For orders placed online, you must bring your printed email confirmation, picture I.D, and the credit card used to place your order to pick up your furniture.
Merchandise that is picked-up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you at the distribution center.
Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
For concealed damage on merchandise that was picked up, simply call our service department within 3 days of receipt. When possible, we will promptly repair or replace the damaged item. If picked up, the item must be returned by you.
